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Help Desk
By using the Help Desk your questions, discussions or enquiries will be assigned a unique reference number. By using this reference number you can login and see all your questions, and all my answers, including the time and date of each response, from any browser.
How it works
Using the helpdesk is very easy. Just follow the instructions. Here is a more detailed description of our help desk system.
- You fill in the deceptively simple contact form.
- You are assigned a unique reference number automatically.
- A record of that number plus a quick link is automatically emailed to you.
- Your query is stored on the web server
- Notification of your query is emailed to Independent Web Advice.
- The right person reply to your query.
- You are automatically emailed a notification when you receive a reply.
- By following the sent links you can view your reply and original queries
- You can raise a new question or respond to the reply. You can also see all previous queries and our responses.
We look forward to helping you.